Privacy Policy

PRIVACY POLICY

Effective Date: 1 September 2026

Vitalite respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, make a booking, or use our services.

1. Information We Collect

We may collect personal information such as:

Your name and contact details
Email address and telephone number
Booking and appointment information
Payment and transaction information
Information you provide when completing client or health screening forms
Any other information you voluntarily provide to us

2. How We Use Your Information

We may use your personal information to:

Process bookings and appointments
Provide our services to you
Communicate with you about appointments, services, or enquiries
Process payments
Improve our services and customer experience
Meet our legal and administrative obligations

We will only use your information for purposes that are reasonable and relevant to our business and the services we provide.

3. Health Information

Where you voluntarily provide health or wellness information as part of a screening or consultation, this information will be treated as confidential and handled with appropriate care.

We will only collect and use such information where necessary to provide our services, protect your safety, or where permitted or required by applicable law.

4. Sharing Your Information

Vitalite will not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our business, such as payment providers, booking systems, or IT service providers.

We may also disclose information where required by law or where necessary to protect the rights, safety, or property of Vitalite or our clients.

5. Protecting Your Information

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable South African law.

7. Your Rights

Subject to applicable law, you may have the right to request access to your personal information, request correction of inaccurate information, and ask questions about how your information is being used.

You may also withdraw consent where processing is based on consent, subject to any legal or contractual requirements that may apply.

8. Cookies

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and improve your experience.

You can adjust your browser settings to manage or disable cookies. Some website features may not function correctly if cookies are disabled.

9. Changes to This Privacy Policy

Vitalite may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.

10. South African Law

This Privacy Policy is intended to comply with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

By providing your personal information to Vitalite, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your information as described above, where consent is required by law.