Refund Policy

REFUND POLICY

Effective Date: 1 September 2026

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At Vita Lite, we want our clients to feel confident when purchasing our services and packages. This Refund Policy explains our approach to cancellations, refunds, and prepaid services.

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1. Appointments

Appointments cancelled or rescheduled with at least 24 hours' notice may be rescheduled without charge.

Cancellations made with less than 24 hours' notice or missed appointments may be subject to a cancellation fee.

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2. Prepaid Packages

Payments for prepaid treatment packages are generally non-refundable once sessions have commenced, except where a refund is required by applicable South African consumer law.

Unused sessions may be transferred or rescheduled at Vita Lite's discretion and may be subject to package expiry dates and other applicable conditions.

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3. Individual Sessions

If you have paid for an individual session and cancel within the required cancellation period, Vita Lite may offer a rescheduled appointment or refund, depending on the circumstances.

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4. Results

Vita Lite does not guarantee specific results from Red Light Therapy or Vibration Plate Therapy. Refunds will not be provided solely because a client does not achieve their expected or desired wellness, fitness, weight-loss, recovery, or body-contouring results.

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5. Promotions and Special Offers

Special offers, discounted packages, vouchers, and promotional purchases may be subject to specific refund or expiry conditions communicated at the time of purchase.

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6. Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any rights or remedies available to consumers under applicable South African law.

Vita Lite reserves the right to review refund requests on a case-by-case basis where appropriate.